Password Reset Cost Calculator

Methodology

The calculator uses three industry-standard inputs sourced from public research. Numbers are conservative — most enterprises run higher reset volumes than the defaults. Adjust the inputs to match your environment for a tailored estimate.

Sources

• GartnerUp to 40% of all help desk calls are password-related. The calculator default of 30% leaves headroom for environments with mature SSPR already in place.
• ForresterAverage cost of a single help desk ticket is approximately $25 once labor, infrastructure, and lost employee productivity are accounted for.
• US Bureau of Labor StatisticsThe median annual salary for an IT support specialist in the US is approximately $50,000, including benefits and paid time off. Larger enterprises and high-cost-of-living regions trend higher.

How the Calculation Works

The calculator multiplies four user-entered values to estimate annual help desk cost, then applies a conservative 70% reduction to model Avatier Credential Governance savings.

1. Step 1Estimate password resets per year

   Multiply your employee count by the percentage of help desk calls that are password-related, times 12 monthly cycles. With the defaults this yields roughly 18,000 resets per year for a 5,000-employee enterprise at 30% reset volume.

2. Step 2Calculate annual help desk cost

   Multiply your service desk staff size by the average annual salary. With the defaults this yields $500,000 per year — the labor cost of running the queue.

3. Step 3Apply the horizon multiplier

   Toggle 1, 3, or 5 years to project total cost across your planning window. The horizon affects only the savings projection, not the per-year cost.

4. Step 4Apply Avatier's 70% reduction baseline

   Avatier customers report up to a 70% reduction in password help desk tickets within the first quarter. The calculator applies this percentage to your horizon cost to produce the savings figure.